Trade name: Praja Fashion Mart
Phone number:Â +919354243085
Email:Â prajaofficial86@gmail.com
Physical address:Â Praja Fashion Mart, A1/1, Acharya Niketan Market, Near Sheetla Mata Mandir, Mayur Vihar Phase-1, Delhi-110091, India.
Thank you for shopping with Praja Fashion Mart. We value your satisfaction and aim to provide you with the best possible experience. This Return and Exchange Policy outlines the procedures for returning or exchanging products purchased from our website prajafashionmart.com. By making a purchase, you agree to the terms outlined in this policy.
1. Easy Returns Within 7 Days
We are committed to ensuring your satisfaction with our products. If you're not entirely happy with your purchase, you have the option to return it within 7 days from the date of delivery, no questions asked.
2. Return Process
- To initiate a return, you can either visit the "My Account" section on our Website or contact us via email at prajaofficial86@gamil.com or call/WhatsApp us at +919354243085 to express your concern.
- Our team will coordinate with you to arrange a convenient time for our shipping partner to pick up the item.
4. Refund Process
- Once we receive the return shipment, we will initiate a 100% refund within 24 hours.
- If you paid online, the refund will be credited to your bank account within 5 to 7 days.
- For cash on delivery payments, provide your bank account number, bank name, and IFSC code for a refund via NEFT or IMPS within 2 to 5 days.
5. Exchange Process
- After the return shipment is collected, we will dispatch the exchange shipment from our warehouse.
- If you need a custom size garment as an exchange, include your best-fitting garment along with the returned item. We will tailor the new garment according to your measurements and deliver it within 10 to 15 days.
6. Custom Garments
- Custom garments are manufactured according to your specifications and cannot be returned or exchanged. However, we offer free alterations within 15 days of receiving your order.
- If you discover any manufacturing defects, please notify us via email at prajaofficial86@gamil.com from the email used for your order.
7. One-Time Refund/Exchange
- Refund or exchange is possible for one time only within the same order.
8. Contact Us
For any questions or concerns regarding our Return and Exchange Policy, please reach out to our customer support team at prajaofficial86@gamil.com or call/WhatsApp us at +919354243085.
By making a purchase on our Website, you acknowledge and agree to the terms of this Return and Exchange Policy. Your satisfaction and comfort are of the utmost importance to us, and we appreciate your trust in our products and services.
We have a 1-day return policy, which means you have 1 days [24 Hours] after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at prajaofficial86@gmail.com. Please note that returns will need to be sent to the following address: Praja Fashion Mart Acharya Niketan Mayur Vihar, Praja Fashion Mart Acharya Niketan Mayur Vihar, 110091 Delhi Delhi, India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at prajaofficial86@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prajaofficial86@gmail.com.